Inclusions and Exclusions of the Support at Home Program

The Support at Home program (formerly known as Home Care Packages) is a government-subsidised initiative designed to help older Australians live independently in their own homes for as long as possible. Launching on 1 November 2025, the program replaces the current Home Care Package system and introduces a simpler, fairer, and more consistent model of in-home aged care.

Support at Home provides a range of services that align with an individual’s assessed needs and preferences. However, understanding what is included and excluded can be complex. This guide explains what you can expect under the new program, helping you make informed choices about your care options.

Understanding Support at Home

Under the Support at Home program, services are grouped into eight funding classifications, each reflecting different levels of care and support needs, from basic assistance through to complex, ongoing or clinical care.

The government subsidises most of the cost, while individuals contribute based on income and assets. The aim is to give older Australians more choice and transparency, with providers required to publish their prices and adhere to national price caps.



Inclusions in the Support at Home Program

Support at Home is flexible, allowing older Australians to receive services that best meet their assessed needs. Depending on your classification, you may be eligible for:

Exclusions in the Support at Home Program

While Support at Home provides a wide range of assistance, there are limits to ensure funding is used for genuine care needs. Exclusions are similar to those that applied under the Home Care Package program and include:



Medical and Health Costs

• Hospital, GP, or specialist fees covered by Medicare or private health insurance.
• Prescription medicines, over-the-counter drugs, or vitamins.

General Living Costs

• Everyday household expenses such as rent, mortgage payments, home insurance, rates, and utility bills.

Food and Groceries

• Routine grocery shopping costs and meals, except for those specifically related to the preparation and assistance services outlined in the inclusions.



Luxury or Lifestyle Items

• Costs for non-essential, luxury items such as entertainment devices, vacations, or club memberships.



Gambling, Alcohol and Tobacco

• Any expenses related to gambling activities or the purchase of alcohol or tobacco.

Major Home Renovations

• Large-scale home renovations or upgrades not directly related to improving safety, accessibility, or mobility.

Private Services

• Services that can be accessed for free through other government programs (e.g., public hospital services).
• Duplicate services if the client already receives similar services through another funding program.

Personal Loans and Debts

• Payments towards personal loans, credit card debts, or other personal financial liabilities.

Making the Most of Your Support at Home Funding

To maximise the benefits of your Support at Home package, it’s important to work closely with your approved provider to create a care plan that reflects your goals and priorities.

Here are some practical tips:

Assess Your Needs

Work with your provider and assessor to clearly identify what kind of help you need, from personal care to home safety improvements.

Create a Personalised Care Plan

Develop a plan that lists your approved services and outlines how they’ll help you stay independent.



Manage Your Budget Wisely

Keep track of your quarterly funding and spending. Prioritise essential services that directly support your health, safety, and independence.



Review Regularly

Your needs may change over time. Review your plan regularly with your provider to make sure it continues to meet your situation.



Seek Support When Needed

If you’re unsure whether something is included or excluded, speak with your provider or contact My Aged Care for advice.



Conclusion

The Support at Home program represents a new era of in-home aged care in Australia — one that’s simpler, fairer, and more focused on individual needs. While the list of inclusions and exclusions may appear detailed, understanding these guidelines will help you make informed decisions about your care and get the most out of your funding.

At FOCUS Connect, we’re proud to support older Australians across Campbelltown, the Macarthur region, South West Sydney, and the Northern suburbs of Sydney. As an approved My Aged Care provider, we help individuals stay independent, connected, and secure in their own homes.

If you or a loved one would like to learn more about Support at Home and how it can work for you, visit our website or call 02 4627 1188 to speak with our friendly team today.