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Support at Home
If you need support to live independently at home, you may be eligible for a government-funded Support at Home package. FOCUS Connect is an approved, not-for-profit My Aged Care provider that delivers services to eligible people across South West Sydney and Northern Sydney.
About Support at Home
From 1 November 2025, the Australian Government’s Support at Home program replaces the current Home Care Package (HCP) program. It’s designed to be simpler and more transparent, giving you more flexibility and control over the help you receive at home.
When does this happen?
- Support at Home starts 1 November 2025.
- Current Home Care Package clients move automatically under transitional arrangements at an equivalent funding level; services continue.
- The Commonwealth Home Support Programme (CHSP) continues unchanged.
Key Changes Under Support at Home
The Support at Home program is designed to make aged care at home easier to understand and access. Click each heading to learn more about the key changes coming from 1 November 2025.
Automatic transition
Current HCP clients move automatically to Support at Home; your funding level continues and your services carry on.
Your costs
Your contribution settings don’t automatically increase because of the transition. If needs change later, your plan may be reviewed.
New funding levels
Updated funding tiers provide more support where needs are higher.
Assistive Technology & Home Modifications
Receive up to $15,000 for equipment, aids, or home modifications that enhance your home's safety and support your independence. (Some items may require clinical assessment.)
Simplified service categories
All services fall under Clinical Care, Independence Support, or Everyday Living Support, making it easier to see what’s available.
Short-term supports
Extra, time-limited help is available if your health or mobility changes (e.g., restorative care and an end-of-life pathway).
Who Is Affected
Grandfathered Clients
- Approved for a Home Care Package on or before 12 September 2024
- Stay on the current system for now
- Contributions based on previous Home Care Package model
- Protected by the “no worse off” guarantee
Hybrid Clients
- Approved for a Home Care Package between 13 September 2024 and 30 June 2025
- Start on the current system
- Move to Support at Home automatically on 1 November 2025
- Contributions based on the new Support at Home model
New Clients (from 1 November 2025)
- Approved on or after 1 November 2025
- Start directly with Support at Home
- Contributions based on the new Support at Home model
Support at Home Services
The Support at Home program categorises aged-care services into three categories: Clinical Care, Independence Support, and Everyday Living Support. These categories make it easier to identify the available supports and determine how they align with your individual needs. At FOCUS Connect, we provide services across all three, helping you stay safe, active, and connected at home and in the community.
Clinical Care
Nursing and wound care
Medication management
Allied health (physiotherapy, podiatry, occupational therapy)
Nutrition and restorative care
Therapeutic services (e.g. acupuncture, diversional therapy, remedial massage, osteopathy)
Independence Support
Personal care (showering, dressing, grooming)
Transport to appointments, shopping and community activities
Social and companionship support
Respite care for carers
Assistive Technology & Home Modifications
Everyday Living Support
Cleaning, laundry and meal preparation
Meal delivery
Gardening and lawn maintenance
Minor home maintenance and safety improvements
Provided by FOCUS Connect
Additional Funding Options Under Support at Home
Alongside your regular care budget, Support at Home includes extra funding for specific needs.
Assistive Technology and Home Modifications (AT-HM):
Up to $15,000 for aids, equipment, and home modifications that make living at home safer and easier.
Short-Term Restorative Care:
Extra, time-limited support if your health or mobility changes, helping you regain independence after illness or a hospital stay.
End-of-Life and Palliative Care:
Provides clinical, practical, and emotional support for people who wish to remain at home in their final months of life.
How FOCUS Connect Supports You
At FOCUS Connect, we make the transition to Support at Home simple, transparent, and personal.
We help you understand which group you belong to and what that means for your care and contributions.
We work with you to plan and manage your budget so your priorities always come first.
We provide clear guidance through assessments, reviews, and any changes to your care under the new system.
Our care coordinators check in regularly to ensure your services continue to meet your goals, needs, and lifestyle.
Already with FOCUS Connect?
If you’re an existing FOCUS Connect client and have any questions about the move to Support at Home, please contact your Care Coordinator. They’ll be more than happy to guide you through the changes and answer any questions or concerns you may have.
New to My Aged Care?
If you’re new to aged care or would like to choose FOCUS Connect as your provider, you can nominate us when you receive your My Aged Care assignment letter. Simply use the referral code provided in your letter or contact our team for assistance.
Switch your Home Care Provider
If you're already receiving services from another provider, switching to FOCUS Connect is easy.
Contact our team and we’ll support you through the transition—making sure your care continues without disruption.
Fees & Contributions (Support at Home)
We’re always upfront about costs, so you can make informed choices.
Get our full price guide by entering your details below:
New Aged Care Act & Your Rights
The Aged Care Act 2024 puts your rights at the centre of aged care and introduces a clear Statement of Rights, beginning 1 November 2025.
As someone receiving aged care, you have the right to:
- Make your own choices about your care, even if there’s risk.
- Receive safe, respectful, trauma-aware services.
- Have your culture, language, and personal background honoured.
- Get support to understand your care options and raise issues safely.
Support at Home
Frequently Asked Questions
If you still have questions about what Support at Home means for you, our Aged Care Team is here to help. Here are some of the most common questions.
Will I automatically move to Support at Home?
Yes. If you currently receive a Home Care Package, you will automatically transition to the Support at Home program at the same funding level. You do not need to reapply or provide new paperwork.
Does this affect CHSP clients?
No. The Commonwealth Home Support Programme (CHSP) continues unchanged for now.
Will my fees or contributions change?
If you are already on a Home Care Package before September 2024, you are considered a grandfathered client. This means you will not pay more than you currently do.
If you are a Hybrid or new client, your contribution will follow the new Support at Home model, which is designed to be fairer and more transparent. Your Care Coordinator can explain what this means for you.
Do I need a reassessment?
No. Your services will continue automatically. However, if your care needs or financial circumstances change in the future, your plan and contributions may be reviewed to ensure they stay fair and appropriate.
Will my services change?
No. You will continue to receive the services you have now. Under Support at Home, services are grouped into three categories — Clinical Care, Independence Support, and Everyday Living Support — but your day-to-day supports will not stop.
What if I am on the National Priority System (waiting list)?
When your funding becomes available, you will join under the Support at Home system at the level you were approved for.
How do I choose FOCUS Connect as my provider?
If you are on the My Aged Care waitlist, you can nominate FOCUS Connect as your preferred provider when you receive your assignment letter.
Already receiving services with another provider? You can also switch to FOCUS Connect. Contact our team, and we’ll guide you through the process of changing providers and setting up your new Home Care Agreement.
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Need Support?
FOCUS Connect is an approved My Aged Care provider. Whether you’re new to My Aged Care, have received a Home Care Package, or are already receiving services, our team is here to support you through every step.
If you’ve received your My Aged Care assignment letter, you can nominate FOCUS Connect as your provider by using the referral code included in your letter.
Already receiving services from another provider?
You can switch to FOCUS Connect—we’ll guide you through the process and make it simple.
If you’re already a FOCUS Connect participant, your Care Coordinator is here to support you and answer any questions.
