Any Questions?
How Support at Home Services Are Funded
FOCUS Connect is a not-for-profit registered charity and an approved Support at Home (SAH) provider under My Aged Care. We support older Australians across the South West and Northern Sydney suburbs. Learn what support is available through FOCUS Connect under the Support at Home program and how funding is allocated to deliver the care that matters most.
It Starts With Care
Under the Support at Home program, 10% of your funding is automatically allocated to Care Management, a core part of your support.
At FOCUS Connect, every person is partnered with a dedicated Care Manager (also called a Care Partner) who helps you plan, coordinate and adapt your care as your needs change.
The role of a Care Manager is to:
- Understand your personal goals, needs and preferences
- Develop your individual care plan
- Coordinate the right services
- Monitor your wellbeing and adjust your care as needed
- Communicate with you regularly
- Support you through major life transitions (e.g. hospital stays)
Care management is not optional, and it’s not an extra charge.
Understanding Fees and Government Contributions
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Support at Home Services
Frequently Asked Questions
If you still have questions about our Support at Home Services, our Aged Care Team is here to help.
Here are some of the most common questions.
What services can I get through Support at Home?
Support at Home includes clinical care, help around the home, social support, transport, personal care, and more. Services are grouped into three categories — Clinical Care, Independence Support, and Everyday Living Support — so your support plan can be tailored to your needs.
How do I know if I’m eligible for services?
To access services, you’ll need an aged care assessment arranged through My Aged Care. This assessment looks at your needs, health, and living situation to determine what support you’re eligible for. If you're not sure where to start, we can help guide you.
Will I have to pay anything?
Support at Home services are government-funded, but depending on your financial situation, you may be asked to contribute toward the cost of your care. We’ll always be upfront about any fees, and we can help you understand what’s included and what’s not.
What is Care Management, and do I have to have it?
Care Management is a required part of the Support at Home program. A Care Manager works with you to create and update your care plan, organise services, monitor your wellbeing, and adjust your support as your needs change. It ensures your care stays safe, effective, and person-centred.
Can I change from my current provider to FOCUS Connect?
Yes. If you've received your My Aged Care assignment letter, you can nominate FOCUS Connect as your provider using the referral code in your letter. If you're already with another provider, we’ll help make the switch easy.
What happens to my Home Care Package (HCP)?
The Support at Home program will eventually replace the Home Care Package (HCP) program. If you're currently receiving services under an HCP, you'll be supported through the transition. We're here to guide you at every step.
Need Support?
FOCUS Connect is an approved My Aged Care provider. Whether you’re new to aged care or looking to switch providers, our team is here to support you every step of the way.
If you’ve received your My Aged Care referral letter, you can nominate FOCUS Connect as your provider.
Already receiving care somewhere else?
You can switch to FOCUS Connect. We’ll guide you through the process and make it easy.
If you're already a FOCUS Connect participant, your Care Manager is here to support you and answer any questions.
